Complaints Policy

Your opinion is important to us and we want to give you the best service possible. We love hearing from you, so please give us your feedback- good or bad.

We hope you never experience any problems with our services, but from time to time things don’t go according to plan. If this happens to you please get in touch.

We aim to resolve your problem as quickly as possible and if we can’t find a solution immediately, we’ll agree on the next steps with you.

What if I’m still unhappy?

If you’re not happy with the way your complaint has been handled, you can contact the manager via email: complaints@newessays.co.uk  The manager will review your complaint and work with you to fully resolve the problem.

When you are happy, we are happy!